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Single sign-on for contact centers

Agents on calls, not on sign-in screens.

Agents juggle CRM, telephony, knowledge base and client systems, many of them older desktop software. Every forgotten password is downtime and a longer wait for callers. My1Login opens and signs agents in to everything at the start of a shift, including your clients' apps.

Book a 5-minute demoHow it works
  • Apps launched and signed in at start-up
  • Legacy desktop and cloud apps
  • Your clients' apps for outsourced services
What P. Singh seesEvery app open and ready before the first call.

Every sign-in is time a caller spends waiting.

Agents sign in to many systems, many times a day, and get locked out when they forget a password.

A typical shift

  • Apps opened and signed in one by one
  • Forgotten passwords and lock-outs
  • Resets that take agents off the phones
  • Client systems with their own logins

With My1Login

  • Apps launched and signed in at start-up
  • No passwords to remember
  • No lock-outs, no resets
  • Client apps signed in too
How it works

Ready for the first call, every shift.

My1Login doesn't need connectors or APIs, so it can be in place quickly.

  1. Sign in to the PC

    The agent signs in to Windows as normal. My1Login signs them in from there.

  2. Apps launched for them

    Frequently used apps open and sign in automatically at start-up.

  3. Every system covered

    Legacy desktop and cloud apps, and the systems of clients you provide outsourced services for.

  • 30 minutesof downtime removed per agent, every week, at ImpactRead the case study
  • 100%adoption, guaranteed
  • Since 2007protecting organizations worldwide
Built in

Built for agent productivity.

Everything below works across web, cloud and Windows desktop apps.

  • Windows desktop apps

    Single sign-on for Windows desktop and legacy software, with no API needed.

  • Auto-launch at start-up

    Agents' most-used apps open and sign in when the shift starts.

  • One-time codes, generated and filled

    Authenticator codes generated and filled in, so nobody reaches for a phone.

  • Shared accounts

    Use a shared login without seeing its password, with every use logged.

  • Leavers, in one step

    Remove someone from the directory and their access to every app goes with them.

  • A record of every access

    Who opened which app, and when, across web, cloud and desktop.

The products behind it.

Each one shares the same directory connection, policies and audit trail.

Further reading

Further reading

Contact center questions

Does it work with our legacy agent desktop apps?

Yes. My1Login signs agents in to Windows desktop applications without connectors or APIs.

Can it sign agents in to our clients' systems?

Yes. Where you provide outsourced services, My1Login can sign agents in to your clients' applications too.

Can apps open automatically at the start of a shift?

Yes. Frequently used apps can launch and sign in automatically when the agent signs in.

Can My1Login see our passwords?

No. With zero-knowledge encryption the keys are only available inside your organization's network, so nobody outside it can read your stored passwords, including My1Login.

Bring your agent desktop to a 5-minute demo.

We'll launch and sign in to every app at start-up, and show you a shift without a single password typed.

  • 5 minutes, on your own apps
  • A specialist replies within one working day
  • No obligation
Book a 5-minute demoStart a 14-day free trialThe full product, on your own apps.
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